Veterinary Telemedicine Communication & Recording Policy

Consent to Contact & Call Recording

By calling our veterinary telemedicine service, you agree to the following terms:

Communication Consent

When you call our service, you provide express consent for us to:

• Contact you via phone calls regarding your pet's care, appointment scheduling, follow-up information, and other veterinary services

• Send you text messages (SMS) with appointment confirmations, care instructions, medication reminders, and other relevant information about your pet's health

• Use automated technology to deliver certain messages and reminders

Call Recording Consent

You acknowledge and agree that:

• All calls may be recorded for quality assurance, training purposes, and to maintain records of your pet's care recommendations

• Call recordings may be reviewed by our staff for training and quality improvement

• Recordings will be stored securely and in compliance with applicable privacy laws

Opt-Out Options

You maintain the right to:

• Reply "STOP" to any text message to opt out of future text communications

• Request that we limit our communications to specific methods (e.g., calls only, no texts)

• Request that a specific call not be recorded by informing the representative at the beginning of your call

Standard Rates Apply

Standard message, data, and voice rates from your carrier may apply to calls and texts between you and our service.

Questions About This Policy

If you have questions about our communication and recording policies, please contact us at 855-700-4287.

By calling our veterinary telemedicine service, you acknowledge that you have read and understood this policy and provide your express consent to these terms.

Last Updated: April 17, 2025